FAQs – Always Near

Frequently Asked Questions

Your questions, answered with care.

1. What types of memorial products do you offer?

We offer a curated selection of cremation jewelry, full-size urns, keepsake urns, and pet memorials. Each item is thoughtfully chosen for its quality, meaning, and ability to honor a loved one’s memory.

2. Are your products shipped from the United States?

Yes. All our products are shipped from trusted U.S.-based suppliers to ensure faster delivery times and reliable quality.

3. How long will it take to receive my order?

Most orders are processed within 1–3 business days and typically arrive within 5–7 business days. You’ll receive tracking information as soon as your order ships.

4. What materials are your urns and jewelry made from?

Our cremation jewelry is made from stainless steel or brass with secure compartments. Urns are crafted from materials like aluminum, ceramic, or brass—designed to last and honor beautifully.

5. Can I place a custom order?

We’re working on offering customization soon. In the meantime, please contact us with special requests—we’ll do our best to assist.

6. What if I receive a damaged item?

If your item arrives damaged or defective, please contact us within 5 days of delivery with a photo and details. We’ll arrange a replacement or refund.

7. Do you offer returns?

Due to the personal nature of our products, we only accept returns for damaged or incorrect items. Contact us if you have concerns—we’re here to help.

8. Is it safe to store ashes in your products?

Yes. Our jewelry and urns are designed to securely hold ashes or small keepsakes. Most pieces come with a screw-top lid and fill kit for safety.

9. Will the jewelry tarnish or fade?

Our jewelry is made to last, but we recommend avoiding prolonged exposure to water, perfumes, or chemicals to maintain its finish.

10. Who can I contact with other questions?

Use the Contact Us page. We typically respond within 24 hours.